Legal

Privacy Policy

Your privacy is important to us. This policy explains how ETEM Engineering collects, uses, and protects your personal information.

Last Updated: April 24, 2026

1. Information We Collect

When you use our website or submit a project inquiry through our contact form, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Company or organization name
  • Project details and requirements
  • Uploaded files related to your project

We also automatically collect certain technical data through cookies and analytics tools, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your project inquiries and provide engineering consultations
  • To prepare proposals and cost estimates for your projects
  • To communicate with you regarding ongoing or potential projects
  • To improve our website, services, and user experience
  • To comply with applicable laws and regulations

3. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All form submissions are transmitted through secure, encrypted connections (SSL/TLS).

4. Third-Party Services

Our website uses the following third-party services that may collect data:

  • Google Analytics — to analyze website traffic and user behavior
  • Google Ads — to measure the effectiveness of our advertising campaigns
  • Netlify — to host our website and process form submissions

These services have their own privacy policies governing their collection and use of data.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Project-related data may be retained for the duration required by Ontario professional engineering regulations.

7. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for the collection or use of your data
  • File a complaint with the Office of the Privacy Commissioner of Canada

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: info@etemengineering.ca
  • Phone: (437) 553-5715
  • Address: 188 Fairview Mall Dr, Unit #610, North York, ON M2J 0H7